Transcription Services, the transcription division of HIGHBROW is a provider of offshore medical transcription and general transcription services who can assist you by providing transcription services tailored to your needs. Our leading edge technology allows us the ability to interact with all existing computer systems available today. We provide you with the assurance that your records will be accurate, prepared in a timely manner and done with great care at our state-of-the-art Medical Transcription Production Facility in Bangalore, India.

The most important asset that HIGHBROW Transcription Services has to offer is its staff of professional medical transcriptionists. These well trained, experienced, and dedicated individuals - the medical language specialists, are the engines of our company. We look forward to working with you to make managing your medical transcription and general transcription as easy as possible.

Our Transcription Production Capacity

Medical Transcriptionsts in Production: 50
Capacity – Lines: 25,000 to 30,000 lines per day (presently doing).
Capacity Upto – Lines: 50,000 lines per day (100 seater)

HIGHBROW has an impeccable record of rendering technology and business process outsourcing (BPO) services for the past 8 years.

HIGHBROW technology division delivers end-to-end eBusiness solutions and the BPO division delivers medical transcription & data conversion services.

What do you gain by outsourcing your transcription work to HIGHBROW - a company with a proven track record?

• Transcribed reports on the very next business day
• Slashed transcription cost
• High quality - accuracy reports
• Reliable service
• Assured confidentiality & security
• Short turnarounds on request

What do we have to achieve these?

• Management with a commitment to render quality services
• Experienced staff to meet the industry standards
• Excellent infrastructure for uninterrupted service

Process at HIGHBROW

Transcription process at HIGHBROW makes sure that each and every dictation taken up for transcription by the company is meticulously transcribed by trained MTs, proof-read by experienced editors, and finally checked by quality assurance personnel for its correctness, before it is returned to the customer. This process ensures that the company delivers the best possible accurate transcribed reports back to the customer on a consistent basis. There is an in-house doctor to help the transcriptionists.

HIGHBROW understands that inferior quality documents and non-conformance to turn-around time wastes the customer's valuable time in addition to being a big element of annoyance to the client. The company takes every step within its control to reduce or eliminate this problem and meet its commitment for quality and turnaround, which in turn helps the customer's operation run more efficiently.

Transcription work outsourced to us is kept highly confidential. Our Transcriptionists, editors, and management staff are bound through a confidential non-disclosure agreement. HIGHBROW is committed to maintain the confidentiality of the medical reports.

Infrastructure

The company is situated in self owned multi-storied building with space for expansion. Medical Transcription operations of HIGHBROW, is well supported by a team which is well-qualified in transcription, editing, computer maintenance, networking, communication, and power resources which provides the best operating environment. This ensures the company's commitment to the customer on turn-around time and quality, at all times. Our systems department works 24 hrs a day and 365 days a year.

Our world-class infrastructure has the following facilities:

• Internet connection as standby
• Uninterrupted Power Supply
• Backup power generator to meet power requirements in case of power failures.
• Excellent ambience and well-designed interiors for employees in order to ensure comfort and safety
• Extensive collection of books for reference, software
• Branded Servers, PCs and backup storage devices
• Networking - from Windows 2000 Server and Professional work stations
• Excellent transcription training facilities with audio & visual aids.

MANPOWER

A team of qualified Medical Transcriptionist and proofers with international exposure support the production operation. Thus, the availability of the ideal combination of both management and medical expertise rightly positions the company for delivering its commitment to its customers. The production team consists of Medical Transcriptionists - 45, and quality assurance personnel of 3 levels. HIGHBROW taps the potential of Doctors & brilliant graduates in Science only. The average experience of our MT's is 3 years.

The transcriptionists have to undergo a tough selection process and the recruited trainees have to undergo extensive training before they are considered fit for regular transcription work. Transcriptionists are trained to follow rigorous quality process and concentrate on quality and turn around time.

The unique Continuing Education Programs designed by a group of Medical College Professors and experienced editors ensure that the transcriptionists keep in touch with the latest developments in the medical field.

EXPERTISE

Our Transcriptionists are trained and qualified in all aspects of the human anatomy and they have the expertise to transcribe dictations from the following specialties:

Orthopedics	Psychiatry	Internal Medicine
Pulmonary	Cardiology	General Medicine
Plastic surgery	ENT	Pediatric Neurology
Radiology	Radiation Therapy	Oncology
Pediatrics	Neurology	Podiatry
Ophthalmology	Immunology	OB/GYN
GI/GU	Infectious disease	Physical medicine & rehab
HIGHBROW has experience in transcribing a variety of medical reports including :
Clinic Note	Discharge Summary	Chart Note, Letter
Progress Note	Operative Report	History & Physical
Consultation	E.R	Cardiology

Quality Assurance

HIGHBROW has developed a strong quality assurance and delivery capabilities Some of the steps and procedures of QA process:

• Patient demographics are verified
• Designated formats are followed
• Visual proof reading, electronic spell checking and grammer checking are done
• Inconsistencies, discrepancies, and inaccuracies if any are recognized and appropriately revised, edited, clarified are flagged off.
• Dictator’s style is maintained
• Deadlines are met.

Cost:

HighBrow charges may vary from 6.0¢ to 10¢ a line that includes 65 characters including space; conditional factors such as the nature of practice and the quality of dictations will determine the exact price.